Privacy Policy
Last updated: 27 October 2026
This policy explains what personal information Eco Windows and Doors Essex collects, why we collect it, who we share it with and the rights you have over it. It applies when you use our website, fill in a form, respond to one of our adverts on Facebook, Instagram or Google, contact us, or become a customer.
Who we are
Eco Windows and Doors Essex is run by Samuel Robinson. We are the data controller for the personal information described in this policy, which means we decide how and why it is used.
Address: Butts Green Garden Centre, Sandon, Chelmsford CM2 7RW
Email: Ecowindowsanddoorsessex@gmail.com
Phone: 07465 227281 or 01245 520900
The information we collect
Contact details: your name, email address, phone number and postcode or full address.
Details about your project: the number and type of windows or doors, measurements, photos of your property that you send us or that we take at a survey, your style and colour choices, and your budget or planner selections if you share them.
Customer and job records: quotes, contracts, installation dates, before and after photos, certificates, guarantees and aftercare notes.
Payment records: invoices and payments received. We do not store your card details.
Marketing preferences: whether you have asked to receive our emails and offers.
Website and advert data: information collected by cookies and similar technologies when you visit our website or interact with our adverts, such as pages viewed, the device and browser used, and which advert you clicked.
Where we get it from
Most of the information comes from you directly: through our website forms, a Facebook or Instagram lead form, email, phone, text or in person. We also receive enquiries from lead services such as Bark when you have asked them to put you in touch with installers, and limited information from Meta and Google about how people interact with our adverts.
How we use it and our legal basis
To reply to your enquiry, survey your property and prepare a quote. Legal basis: taking steps at your request before entering a contract.
To supply and install your windows and doors, provide your contract, certificates, guarantee and aftercare. Legal basis: performing our contract with you.
To register your installation with FENSA and arrange your insurance-backed guarantee. Legal basis: legal obligation (Building Regulations) and performing our contract.
To keep financial and tax records. Legal basis: legal obligation.
To send you the free extras list, offers and helpful guides by email. Legal basis: your consent, which you can withdraw at any time. If you are already a customer, we may email you about similar services we offer, and you can opt out at any time.
To follow up on quotes, ask for reviews, run our referral scheme and improve our service. Legal basis: our legitimate interests in running and growing our business, balanced against your rights.
To measure and improve our website and adverts. Legal basis: your consent through our cookie banner, where cookies are not strictly necessary.
Who we share it with
We never sell your personal information. We only share it with organisations that help us run our business or that we are required to inform, and only as much as they need:
Software providers: Wix (our website, forms and blog), HubSpot (our customer records), Jotform (online forms), Google (email, document storage and adverts), Meta (Facebook and Instagram adverts and lead forms) and Intuit QuickBooks (invoicing and bookkeeping).
Our manufacturers and suppliers: to make and deliver your windows and doors to your address.
FENSA and our guarantee provider: to register your installation and issue your certificate and insurance-backed guarantee. FENSA notifies your local council that the work meets Building Regulations.
Our accountants: for bookkeeping and tax.
Authorities and advisers: where the law requires it, or to establish or defend a legal claim.
Some of these providers store data outside the UK, including in the United States. Where they do, they protect it with safeguards recognised under UK law, such as the UK International Data Transfer Agreement or the UK Extension to the EU-US Data Privacy Framework.
How long we keep it
Enquiries and quotes that don't go ahead: up to 2 years from our last contact, then deleted.
Customer job records: for 10 years after your installation, the length of your guarantee. This also covers the 6 years we must keep tax records.
Marketing emails: until you unsubscribe or ask us to stop.
Cookies
Our website uses cookies. Some are essential for the site to work. Others help us understand how visitors use the site and measure our adverts, such as the Meta Pixel and Google tags, and are only set if you accept them in the cookie banner. You can change your choice or clear cookies in your browser at any time.
Your rights
Under UK data protection law you have the right to:
ask for a copy of the personal information we hold about you
ask us to correct information that is wrong or incomplete
ask us to delete your information, where we have no legal reason to keep it
ask us to restrict or stop using your information in certain situations
object to us using your information for our legitimate interests, and to direct marketing at any time
ask us to transfer information you gave us to another organisation
withdraw your consent at any time, where we rely on it
To use any of these rights, email Ecowindowsanddoorsessex@gmail.com or call 07465 227281. We will reply within one month. There is normally no charge.
Keeping your information safe
We use password-protected accounts with reputable providers, limit access to people who need it to do their job, and keep paper records secure.
Complaints
If you are unhappy with how we have handled your information, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator, at ico.org.uk or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.
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